FAQs

Default alert parameters are preset. Some alert parameters are user definable, others require request to Teletrac Navman

Yes, TN360 supports sub-contractor. Contact Haddtrack to help you set this up in TN360.

iFace tablet apps can only be installed from Navman.

Yes, discuss with your Record Keeper and ask Haddtrack about EWD Training. The Driver must record the WWD page number that was last used before transiting to EWD. The switch from using a from Paper Based Diary (WWD) to an EWD requires the Driver to carry your past 28 days of work and rest (WWD) records.

No

Yes, but a Driver who changes from AFM to BFM or AFM to Standard Hours, or vice versa, must not drive a fatigue-regulated heavy vehicle unless either:

• The driver is compliant with all the work and rest requirements of the new work and rest option (i.e. Standard Hours), or
• The driver has had 48 continuous hours of rest (a Reset Rest break).

Drivers are not uniquely identified by the Camera or the video footage. Other solutions will be required such as RFID tag, Driver ID PIN pad or In-Cab iFace terminal log-on to identify the Driver.

Yes, the TN360 can download the information and camera footage and provide it to authorities.

Teletrac Navman will not provide information to authorities unless subpoenaed.

1. Use the Haddtrack New Driver Request Form at https://www.haddtrack.com.au/new-driver- request-form
2. Follow the instructions here  
   https://learn.teletracnavman.net/Help/TN360/en- AU/Content/Settings/Administration/Users/Us ers- Adding.htm?tocpath=Settings%7CAdministrati on%7CUsers%7C _1

Go to TN360 -> Administration -> Locations -> Search for the location you want to edit and press the Edit Button in the top right. A Branch is a type of Location.

Haddtrack can help enrolment into TMA once your device has been installed in the Vehicle. Further information is available at https://tca.gov.au/service- offering/telematics-monitoring-application/

https://learn.teletracnavman.net/Help/TN360/en-AU/Content/Mobile-Apps/Registering-Mobile-Apps.htm

Haddtrack can help enrolment into TMA once your device has been installed in the Vehicle. Further information is available at https://tca.gov.au/service- offering/telematics-monitoring-application/

In TN360, Settings -> Users -> Search for the Driver -> Select the Driver -> Select "Delete" button in top right corner. Update the driver details if needed.

IQ Cam footage is stored in the Cloud and available online, however, is some circumstances an accident will mean the footage is not uploaded.

Contact Haddtrack Support and they will walkthrough the steps.

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Setting up Fleets is described here https://learn.teletracnavman.net/Help/TN360/en-AU/Content/Settings/Administration/Fleets/Fleets.htm?tocpath=Settings%7CAdministration%7C_____3

When defining what fleets are needed, consider:

1. Geographic Location, i.e. State
2. Vehicle Usage Categories
3. Owned vs Leased
4. Fleet Management

Note that a Vehicle can belong to many fleets.

For TN360

1. Ensure the SmartNav agreement has been assigned to the Vehicle
2. Ensure the Vehicle has been associated to the WiFi
3. Ask the Driver to come with range of the WiFi, WiFi symbol should appear in the bottom right of the Tablet
4. To trigger the download of the maps, open the SmartNav app and a prompt will appear to download the Australian maps.

Firstly, identify the Driver/Vehicle and the Date/Time of the incident:

For Netratyne Camera, access the Netradyne portal through TN360 Driveri Camera menu option or the Netradyne online platform at  https://teletracnavman.netradyne.com/console/#/, log in and navigate to the dashboard to find the specific video footage you want to view

For IQ Cam Camera, in TN360, select Home -> Cameras and navigate to the dashboard to find the specific video footage you want to view

A driver can email the last 28 days of their history by using the Compliance Report functionality in the Options tab. You can also request a CSV file of your records for the last 3 years from your Record Keeper.

Askyour Record Keeper for a Username and Password to log on to the EWD

The Driver using the EWD will select the appropriate AFM ruleset when logging in, and the EWD will record work and rest in the same way it does for Standard hours and BFM rule sets.The driver must have a copy of the Transport Operators AFM certificate with them to use AFM rules on the EWD. This can be stored electronically on the device or as a paper copy.

Older Units will stop working and need to be replaced with 4G Units.

Rest breaks do not count as rest until they are longer than 15 minutes.Any rest time of under 15 minutes, that does not satisfy a minimum rest requirement, will not be added to your daily rest time totals, they will be counted as work. However, any time after the minimum rest requirement is counted to the minute, so three 20 minute rests will count as 60 minutes rest. A rest break of 15 minutes and 35 seconds will be counted as 15 minutes.

The EWD is enforced in the same way as the Paper Work Diary. The driver is either asked for their records at the roadside, or the Record Keeper will beasked to produce the records. The investigation Aid in the EWD does not show any violations that are less than 15 minutes in length.The EWD only has 28 days of data so if the Enforcement Officer wants more they have to ask the Record Keeper.

Very secure. Teletrac Navman are ISO 27001 certified for information security management.

Devices communicate over the standard public internet within secure TLS v1.2+ encrypted channels.

What this helpful video https://youtu.be/6CT- 3MgGKI0

The driver should talk to their Record Keeper to determine if they have had their AFM rules approved to use on their Technology Providers EWD. When selecting the ruleset on the EWD log in screen the AFM Ruleset will display the AFM Certificate number that the driver is working under.

Contract Haddtrack who will assist with the de-install.

The unit can be saved to be installed into another vehicle or returned to Navman.

The iFace has been tested and passed RCM certification. As a mandatory requirement of RCM certification, the relevant parts of the AS/NZS 61000 standard have been met. The RCM mark can be found on the back of the iFace.The ACMA documentation defining the RCM standards can be found here  https://www.acma.gov.au/sites/default/files/2019-12/ACMA-mandated%20EMC%20standards.pdf

Other than the rule set in use, there is no difference between an AFM driver and BFM or Standard Hours driver when using an EWD. Work and Rest is still recoded in the same way.

Configs are based on hierarchy Highest to lowest: device, vehicle, vehicle type, fleet then company.

Contact Navman as soon as you know a new vehicle is coming so that the Navman agreement can be organised and installation planned.

Don't confirm the Events, instead, add Driver Event rest break manually.

Send a photo of the cut to Haddtrack support to assess whether the wiring can be fixed or a Haddtrack Technician needs to be sent out to fix the issue.

If the EWD stops working you must notify your Record Keeper within 2 business days and record your work and rest in a supplementary record or the NHVR Paper Work Diary. Fines may apply if this advice is not followed. The Record Keeper may provide you with another functioning EWD or advise you to use a Supplementary Record. Supplementary Records can only be used for a maximum of 7 days.

In TN360, Settings -> Users -> Search for the Driver -> Select the Driver -> Select "Delete" button in top right corner. Update the driver details if needed.

Take the iFace out of the holder, touch the Compliance button on the EWD Home Screen, the summary view will display, hand the iFace to the Enforcement Officer. Events will not be able to be entered or modified until the Driver password is entered.

Please refer to here  https://www.haddtrack.com.au/tn-support-content/driver-id-keypad

You are unable to change your work and rest events once you have locked them. Always make sure you are happy with the events before you confirm them. Contact your Record Keeper who can update your work and rest events.

Paper Work Diary pages or Supplementary records can be entered into the EWD as "Historic Records" by your Record Keeper. This will ensure that your EWD has a full history to predict violations. The Record Keeper must store the PWD pages as the legal document.

In Tn360, Settings -> Users -> Deleted -> Search for the Driver -> Select the Driver -> Select "Restore" button in top right corner. Update the driver details if needed.

VPM/CAN then Hermes then iFace.

A major difference between the two is that Navman's EWD app is a NHVR certified app which means that Drivers using this app no longer have to maintain a paper log book whereas the ELB app is NOT a NHVR certified app which means that Drivers using this app still need to maintain a paper log book.

Data is retained for a rolling 13 months online and is then archived. Moving forward we will be retaining customer data in Australia for a 5-year period.

Contract Haddtrack who will need to organise to delete the Driver in the other Company so the new driver can be added. Deleting the driver in the old company includes add "DEL" to the Driver Licence to avoid licence number conflict.

In-cab alert to drivers are in real-time.

Alerts are sent to TN360 are near real time (subject to Network Connetion), and can also be enabled to be sent via SMS, email, and on-screen

Driver's must confirm their events for any given day, before they can enter events on subsequent days. The EWD will prompt the driver to Confirm their events before they can enter new events, either manually or by using the Work or Rest button on the home page.

Once logged in to TN360, you will be able to access training for the platform via multiple learning styles. Links below for convenience;

‍Teach Me-will take you through easy modular courses with step-by-step guidance to walkthrough the set-up and management process within the TN360 platform. Modular courses

‍Show Me-is a support feature available that guides you through performing common tasks in real-time. This provides you guidance on a specific process or features with interactive instructions for every step of the process.

‍Training on Demand- Teletrac Navman host regular facilitated training sessions however if you prefer to learn at your own pace, you can choose pre-recorded& on demand content within the Training Portal also

‍Help Centre- is your gateway to all of the above and traditional knowledgebase of products and solution articles. Simply click on the ‘ ? ’ top right of screen

All storage is hosted on AWS and data remains within Sydney, Australia

Only the Driver and the Record Keeper has access to the Driver's data until it is requested by an Authorised Officer. This is the same as the Paper Work Diary.

The Record Keeper is the Fleet Manager or a person assigned by the Fleet Manager. Teletrac Navman will store and make available the driver's electronic work diary records for at least 3 years as required by the NHVL.

Speed settings are set in TN360 and maybe set higher than vehicles speed. Contact the Fleet Manager or Haddtrack to review the Speed Settings.

Your date of birth, drivers licence number and state form a unique identification in the EWD system. This helps identify drivers that are using EWD's provided by multiple Technology Providers.

The issue could be the wiring of the Driver ID Keypad to the Ignition Power is incorrect and the wiring may need to be changed. Please call Haddtrack to get support.

Download Wave app onto phone and bluetooth connect to Celfi, check if software updates are needed and check Signal Strength and turn off 3G so it stays on 4G.

Yes, our team will install a small "This vehicle is monitored by Teletrac Navman" sticker in an appropriate location.